If you have any questions or concern regarding our products or your orders, Please find the answers below. If you have an issue or question that requires immediate assistance, you can click the button below to contact our Customer Support. We will get back to you within 24 business hours.
Products and Orders
Q: Are the products authentic?
All our products are authentic and licensed.
Q: Is there a warranty?
Each item has different warranty and money back guarantee program. Please check out the item description.
Q: Do you offer a refund or exchange?
We offer full refund or exchange. However, there are different terms and conditions for different product types.
Q: I have not received my orders, how can I contact you?
You may send a message using contact form on contact us page or in the footer. If you like to chat with our Customer Support, you may click the Chat button on the bottom right.
Q: Do you offer discount?
We occasionally offer discount coupon, promotional sales, and free shipping for events. Please sign up our Newsletter to receive offers, discount coupons, and free shipping events notification.
Shipping and Delivery
Q: How long do you take to ship my order?
We mostly ship all orders within 1-3 business days. However, if there is a delay caused by severe weather condition or other natural incident, we will notify you by email or phone (if available).
Q: Do you offer tracking numbers?
Yes, we do. All our items will be shipped by major carriers and the tracking numbers will be issued. You may find the tracking numbers under order history on your account page.
Q: I have not received my order. What should I do?
If there is no tracking numbers on your order history in account page, please contact us immediately.
If you have a tracking number but the tracking information is not showing or not updating, it could be happened by the carrier's delivery procedure system error. You may contact the carrier's customer support or our support team to assist you regarding your order and delivery status.
If you have a tracking number but the tracking information is not showing or not updating, it could be happened by the carrier's delivery procedure system error. You may contact the carrier's customer support or our support team to assist you regarding your order and delivery status.
Q: Where are you ship from?
In North America and Canada, we will ship all items from our California warehouse in USA. All other regions, we will ship the items from Seoul warehouse in South Korea, We will shortly open a warehouse in Europe.
Q: What is the shipping cost?
The shipping cost is different by the products, order weight, order amount, and order quantity. The shipping cost will be calculated at the checkout. For domestic delivery, we can provide a set price. However, we occasionally offer free shipping for promotional items and events. Please sign up our Newsletter to receive offers, discount coupons, and free shipping events.
Q: DO you ship internationally?
We ship most products internationally. However, the availability may vary by product lines, delivery countries, destination addresses, and destination countries' custom procedures.